Reference

How auster123 Handles Your Personal Information

Your account data — from login activity to wallet transactions via DANA, OVO, and GoPay — is handled with clear, specific rules. This policy explains exactly what we collect, why we keep it, and how you stay in control of it.

Account data protectionWallet transaction privacyYour right to access or remove dataCookie and device tracking clarityIndonesia-region applicability
auster123 How auster123 Handles Your Personal Information
HOW WE PROTECT DATA

Security, Retention, and Your Control

We apply specific technical and procedural controls to protect the data attached to your account. Access is limited to staff and systems that need it to operate your wallet, process payments, or respond to your support requests. Here is how each area works in practice.

Account Security

Your login is protected by OTP verification on each new device. If an unfamiliar device tries to access your account, we flag it and require re-authentication before any wallet action is permitted.

Cookie Handling

We use session cookies to keep you logged in across browser tabs and to remember your last-used payment method — DANA, OVO, or GoPay. You can clear these through your browser settings at any time.

Data Retention

Active account data is kept while your account is open. After closure, we retain a minimum record as required by applicable jurisdiction rules. Once that period passes, your data is deleted from our systems.

Your Right to Request Changes

You can request a full copy of your stored data, correct inaccurate details, or ask for deletion. Submit the request via live chat or email with your account ID — we handle it directly, no third-party form.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Questions about your data? Our support team handles privacy requests directly — no automated deflection. Whether you want to review what we hold on your account, ask about a specific wallet transaction record, or request deletion, we'll walk you through each step. Contact us through any of the channels below.

Team online

Live Chat

Start a live chat session from your account dashboard. Available directly inside the platform — fastest path for account data and wallet privacy questions.

Email Support

Send your privacy request by email with your account ID included. We confirm receipt and provide a response within the timeframe our policy commits to.

Account Help Centre

The Account Wallet Help section inside your profile covers common data and privacy steps — update contact details, review linked wallets, or flag a concern.

Common Questions About Your Privacy on auster123

These are the questions we actually receive about data handling, wallet privacy, and account rights. Each answer reflects how our policy works in practice for accounts active in Indonesia.

No. We share only what your payment processor needs to complete a transaction. Your DANA, OVO, or GoPay wallet ID is never sold or passed to unrelated third parties.

Contact support via live chat or email with your account ID. We'll compile your stored data and send it to your registered contact address within the timeframe stated in our policy.

Yes. Submit a deletion request through live chat or email. We process it in line with applicable jurisdiction rules — some minimal record may be kept as required, but full deletion follows once that period ends.

We record your IP address, device type, and session timestamp on each login. This is used to detect unusual access and protect your account — not for marketing or profiling.

Transaction records are kept for as long as your account is active and for a defined period after closure, as required by applicable rules where access is permitted under local law.

Yes. The policy covers all account activity on auster123, including mobile browser sessions. Availability of the platform itself depends on local law and eligible regions in Indonesia.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.