Reference

Understand Your Rights on auster123

These terms govern how your account, data and transactions are handled on auster123. Access and eligibility depend on local law and the eligible regions where our service is permitted to operate.

Account TermsData & PrivacyDANA, OVO, GoPay PolicyJurisdiction NoticeContact Rights
auster123 Understand Your Rights on auster123
HOW WE HANDLE THIS

Data Handling, Cookies and Account Security

We apply consistent standards across account security, data retention, cookie use and your ability to request changes. Here is what that looks like in practice across the four areas that matter most to your account.

Data Retention

We keep your account data only as long as required for transaction records and legal compliance. You can request a summary of held data by contacting us through your account Help Centre.

Cookie Policy

Cookies on auster123 are used for session continuity and performance. You can manage cookie preferences through your browser settings; some features may behave differently if cookies are disabled.

Account Security

Your account is protected by OTP verification on login and on wallet transactions. If you add DANA, OVO or GoPay, each transfer triggers a confirmation step tied to your registered mobile number.

Request a Change

To update account details, correct stored data or raise a compliance query, use the dedicated form in your account settings or contact support via live chat with your wallet ID ready.

REACH OUR TEAM

Contact Us About Policy Questions

If you have a question about these terms — account rights, data access, wallet transactions or eligibility — reach out through any of the channels below. We respond to policy queries through the same support paths used for account help.

Team online

Live Chat

Open the chat window inside your account dashboard. Our team handles policy and wallet queries through the same live channel used for account support.

Email Support

Send your policy query to the support email address shown in your account settings. Include your registered wallet details — DANA, OVO or GoPay — for faster handling.

Account Help Centre

The Help Centre inside your account covers data access requests, terms changes and wallet transaction disputes. Navigate there directly from your account menu.

Answers to Common Policy and Rights Questions

These are the questions we hear most often about account rights, data access, terms updates and wallet-related policy on auster123. Each answer reflects how the policy actually works, not a generic summary.

We do not store your full wallet credentials. Payment instructions are passed directly to the relevant wallet rail, and only transaction references are kept on your account for records.

Submit a data access request through the Help Centre in your account settings. Include your registered contact details and we will respond through the same channel within the timeframe required by applicable law.

You can request deletion of data not required for legal or financial record-keeping. Some transaction records must be retained by law. Contact support via live chat or email to start the process.

We notify you via the contact detail on your account when material changes are made. A notice period applies before changes take effect. Continued use after that period means you have accepted the updated terms.

Service availability depends on local law and the eligible regions where we are permitted to operate. It is your responsibility to confirm access is lawful in your specific location before using the platform.

Raise wallet transaction disputes through live chat or the support email in your account settings. Have your wallet ID and transaction reference ready so the team can check the record quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.